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Why Information Quality Matters--Checklist

 

 Bogus Information

Arrest Made in Emulex Hoax, Washington Post, 1 September 2000

Bogus press release distributed on newswire service

Some news media ran the story

Moral of the story:

Bad information can appear in the news

A phone call can save face (A call to Emulex would have exposed the hoax.)

 

 Web Scams

Sham Site is a Scam, Federal Trade Commission, 12 February 2004

Do-Not-Email registry copies FTC Do-Not-Call site

Solicits email addresses

Moral of the story:

Scams abound in email and on the Web

Know who you are doing business with

Insist on a secure Web page for the submission of personal information

 

 Falsified Research

Scientific Fraud Found at Bell Labs, Associated Press, 26 September 2002 (Newer story on research fraud: Fraud Investigation, Chemical & Engineering News, 6 January 2006)

Articles published, and patents submitted, based on misrepresented research data

Moral of the story:

Professional publications are not immune to bad information

Skepticism and verification are your best defenses

 

 Illicitly Edited Works

Yahoo News Hacked, Security Focus, 18 September 2001

Hacker edited several stories at Yahoo News for 2 months

Moral of the story:

Electronic information can be changed surreptitiously after publication

Skepticism and verification is your best defense

 

 Bad Information in Print

Recall of Dummies Book, U.S. Consumer Product Safety Commission, 15 October 2003

Error in instructions for making lye created a burn hazard

Moral of the story:

Errors appear in print too

 

 Hoax Sources

Who Is Robert Klinger? Slate, 12 March 2002

Con artist duped Slate reporter into publishing two diary entries he thought came from the CEO of BMW

Moral of the story:

Check out (verify) sources

Don't rely exclusively on email for communication

Consult a technician if you suspect the source of an email

 

 Unreliable or Inaccurate Sources [top]

Analysis Gives Health Grades Flunking Marks, Rocky Mountain News, 16 October 2004

Rocky Mountain news surveyed physician profiles provided by Health Grades and found they were accurate only 42 percent of the time.

Profiles or reports on people are often inaccurate because of errors in reporting information.

Moral of the story:

Get information from the primary source when possible

The primary source, in this case, is the state medical board

Always verify information, especially information about people

 

Teachers and Internet Trainers

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Created: 2 August 2004
Revised: 6 March 2006
URL: http://www.virtualchase.com/quality/quality_matters_print.html

Suggestions: Genie Tyburski, tvceditor [at] virtualchase [dot] com